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A leading global telecom provider faced critical challenges in maintaining accurate customer address records, which are fundamental for service availability checks, installations, billing, regulatory compliance, and emergency services. Customers frequently provided incomplete or inaccurate address information during onboarding or relocation, resulting in operational inefficiencies and reduced customer satisfaction.
To address these challenges, Cyient implemented Intelligent Address Validation—an AI-driven Robotic Process Automation (RPA) solution that automates address validation across multiple portals. The solution significantly improved data accuracy, streamlined operations, and enhanced the overall customer experience.