Cyient’s Digital Twin framework helps utilities progress from digitized network data to predictive, connected operations. The five-level model covers Esri Utility Network migration, 3D component models, IoT-linked asset twins, integration with ServiceNow work orders and outage systems, and real-time operational monitoring. By combining Esri ArcGIS, Cloudworx, ServiceNow, and Cyient’s Network Vision platform, utilities can visualize assets and outage impacts, automate work, analyze historical information, generate alerts, reduce downtime, improve reliability, and enhance customer communication and satisfaction.